Practice Quiz

IT Service Management Foundation Practice Test - Question List

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81. An incident that results in a major disruption of service is called a:
  1. Major Impact
  2. Major Urgency
  3. Major Incident
  4. Major Escalation
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82.

Of the following, which is responsible for managing the lifecycle of problems?

  1. Incident Management
  2. Problem Management
  3. CAB
  4. KEDG
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83. Trend Analysis is an activity of which process?
  1. Proactive Problem Management
  2. Proactive Incident Management
  3. Reactive Problem Management
  4. Reactive Incident Management
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84. Satisfying requests from end users using standardized and repeatable processes is the goal of:
  1. Continual Service Improvement
  2. Request Fulfillment
  3. Advisory Board
  4. Project Management
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85. Your area of responsibility has just been expanded to manage the TANGO system; however, you have been denied access to the system. Which process is responsible for managing your access to TANGO?
  1. Access Management
  2. Change Management
  3. Access Validation Team
  4. Service Operation
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