Practice Quiz

IT Service Management Foundation Practice Test - Question List

Select how would you like to study

Study Mode Free Daily Question Test Mode
71. Which of the following definitions best describes the Call Centre service desk type?
  1. Moderate first-time resolution rate
  2. High first-time resolution rate
  3. Low fist-time resolution rate
  4. A wide variety of services offered
See answer
72. Technical Management is comprised of the following staff:
  1. Transition specialists and support staff
  2. Technical architects and support staff
  3. Technical architects and transition staff
  4. Technical architects
See answer
73. IT Operations Management is tasked with performing the day-to-day activities to keep the infrastructure operational. Where are the performance standards defined?
  1. Service Design
  2. Service Operation
  3. Service Transition
  4. IT Operations Management
See answer
74. An Operations Bridge or Network Operations Centre, and Event Management are all processes managed by:
  1. Service Transition
  2. IT Operations Management
  3. IT Operations Control
  4. Continual Service Improvement
See answer
75. The Service Operation function that is primarily responsible for helping design, implement, and maintain applications is:
  1. Business Application Management
  2. Application Operations Management
  3. Application Service Management
  4. Application Management
See answer

Select how would you like to study

Study Mode Free Daily Question Test Mode