Practice Quiz

IT Service Management Foundation Practice Test - Question List

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86. Which phase brings together all the other aspects of the Service Lifecycle together?
  1. IT Service Management
  2. Continual Service Improvement
  3. Continuous Service Improvement
  4. Centralized Service Management
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87. Service Level Management is a process of which phases of the ITIL Service Model?
  1. Continual Service Improvement
  2. Service Design
  3. Service Operation
  4. Service Strategy
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88. Asking whether service levels are improving is a function of:
  1. Service Level Management
  2. Service Transition Management
  3. Service Operations Management
  4. Service Strategy
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89. As a Service Level Manager, which of the following is not a challenge you would typically expect to be concerned with?
  1. Dealing with SLAs that need editing
  2. That underpinning contracts are being ignored
  3. Requests for Change volume
  4. Improvement activities not being followed
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90.

The four reasons to monitor and measure within Service Measurement and Reporting are Validate, Direct, Justify, and _____________:

  1. Design
  2. Strategize
  3. Intervene
  4. None of the above
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