Practice Quiz

IT Service Management Foundation Practice Test - Question List

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76. At the core of Operational Monitoring and Control is:
  1. Event Management
  2. Service Operation
  3. Service Transition
  4. IT Service Management
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77. An event is defined as:
  1. An indicator that a response is needed
  2. The result of a change request
  3. A threshold warning
  4. A change of a CIs state that holds importance with IT management
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78. Which of the following is a correct chain of activities of Event Management?
  1. Event Occurs --> Event Detection --> Event Correlation -->Alert
  2. Event Occurs --> Event Detection --> Event Filtering --> Alert
  3. Event Occurs --> Event Detection --> Alert --> Event Correlation
  4. Eenie --> Meenie --> Miney --> Moe
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79. How do Problem Management and Incident Management differ?
  1. Problem Management focuses on root cause and Incident Management focuses on the symptoms
  2. Incident Management focuses on root cause and Problem Management focuses on the symptoms
  3. Problem Management focuses on issue priority and Incident Management focuses issue urgency
  4. There is no difference, they mean the same thing.
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80. Categorization is the unemotional/statistical aspect of Incident Prioritization whereas ___________________ is the human element of Incident Prioritization.
  1. Incident Management
  2. Impact
  3. Urgency
  4. Escalation
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