Practice Quiz

IT Service Management Foundation Practice Test

Category - ITIL

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Your area of responsibility has just been expanded to manage the TANGO system; however, you have been denied access to the system. Which process is responsible for managing your access to TANGO?
  1. Access Management
  2. Change Management
  3. Access Validation Team
  4. Service Operation
Explanation
Answer: A - Access Management is responsible for managing access.

Key Takeaway: Access Management is the function that ensures users are authorized to use a service. Access Management is coordinated by Service Desk but depending on the request may also call on Technical Management and Application Management. The activity lifecycle of an access request is as follows: Requesting Access --> Verification --> Providing Rights --> Monitoring Identity Status --> Logging & Tracking Access --> Removing or Restricting Access.
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