Maintained and Updated as of 2023
99 practice questions for IT Infrastructure Library Foundation / ITSM studying
IT Infrastructure Library is a set of concepts and policies for managing the IT services, developments, and operations. IT Infrastructure Library has been adopted by a variety of companies and organizations across the world, including HSBC Bank and Disney.
Note that these are supplemental materials. We recommend the official materials, as well as the latest version of the Gallacher and Morris guide here: ITIL Foundation Exam Study Guide
This free practice exam features 99 multiple choice questions that will help you prepare for your IT Infrastructure Library examination. This practice exam will help you not only review key information technology concepts and policies, but also familiarize yourself with the IT Infrastructure Library exam format that you will encounter on test day.
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There are 20 questions on the IT Service Management Foundation exam, divided across seven categories: Introduction to IT Service Management (35%), The Service Management System (SMS) (35%), Service Design and Transition (5%), The service delivery processes and their relationships (5%), The relationship processes and their relationships (5%), The resolution processes and their relationships (5%), The control processes and their relationships (10%).
The IT Service Management Foundation exam is 30 minutes long.
The passing score for the IT Service Management Foundation exam is 65%.
Passing the IT Service Management Foundation exam grants the test taker ITSM certification.
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