IT Service Management Foundation Practice Test

Answer: B - A Satisfying requests from end users using standardized and repeatable processes is the goal of Request Fulfillment.

Key Takeaway: Request Fulfillment is designed to provide a conduit for users to request services, communicate the availability of services, source and deliver the components of the requested services, and manage with general information requests or complaints. Change Management has a direct impact on Request Fulfillment since it determines the types of changes that are pre-approved and those that can be effectively controlled and implemented by IT.