Practice Quiz

IT Service Management Foundation Practice Test - Question List

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66. A business value of Service Transition is:
  1. Enables a high volume of changes and releases
  2. Quantifies the impact of a loss of service
  3. Protects the interests of those relying on information
  4. Ensures security risks are effectively managed
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67. A Release Unit is:
  1. A collection of an IT service’s components normally released together
  2. A collection of RFCs for a particular service
  3. Where DML data is stored
  4. What contains a release package
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68. You are ready to release a new service into production. Which of the following is not an appropriate option in accordance with the release and deployment process:
  1. Pull
  2. Pilot
  3. Phased
  4. Big bang
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69. Effective and efficient delivery and support of IT Services is a function of:
  1. Service Strategy
  2. Service Operation
  3. Service Transition
  4. Continual Service Improvement
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70. Which of the following is the counter balance to Stability when balancing Service Operation?
  1. Responsiveness
  2. Quality of Service
  3. External Business View
  4. Cost of Service
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