Practice Quiz

IT Service Management Foundation Practice Test - Question List

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61. A baseline of a configuration that has been formally agreed to and managed through the Change Management process is called:
  1. Configuration Item
  2. Configuration Baseline
  3. Baseline of Configuration (BOC)
  4. Service Baseline
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62. The system that contains the entire set of repositories used to manage knowledge and information is called the:
  1. SKMS
  2. CMS
  3. SKDB
  4. CMMS
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63. Knowledge Management is usually displayed within the ____________ structure or model:
  1. RACI
  2. SKDB
  3. CMDB
  4. DIKW
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64. What contains the physical store of software master copies:
  1. DML
  2. Software Asset Library
  3. CMDB
  4. RACI
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65. A _________________ is any component that needs to be managed in order to provide an IT Service:
  1. Asset
  2. Baseline
  3. CI
  4. RACI
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