Answer: B - Problem Management is responsible for managing the lifecycle of problems.
Key Takeaway: Problem Management is focused on preventing problems, eliminating recurring incidents, and minimizing the impact of incidents. However, when a problem occurs it utilizes Reactive Problem Management to manage them. A problem is incident where the underlying cause is unknown. Although the activities of Reactive Problem Management are similar to Incident Management for logging the incident, the differ afterwards because root cause analysis and updates to the Known Error Database (KEDB) are made in Reactive Problem Management.
