IT Service Management Foundation Practice Test

Answer: A - Trend Analysis is an activity of Proactive Problem Management.

Key Takeaway: There are two key activities of Proactive Problem Management: Trend Analysis, and Targeting Preventative Action. Trend Analysis activities include reviewing reports from other processes to find trends worth attention. Targeting Preventative Action activities include conducting cost-benefit analysis for any investments in preventing problems, focusing on areas that are consuming the most support resources, and focusing on other vulnerable areas of the infrastructure by working with Availability Management and Capacity Management.