Practice Quiz

IT Service Management Foundation Practice Test - Question List

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51. Which lifecycle phase is focused on the period between Service Design and Service Operation?
  1. Service Transition
  2. Change Management
  3. Service Validation and Testing
  4. Knowledge Management
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52. Which is a benefit of a Knowledge Management System?
  1. Having all users use the system
  2. Wisdom
  3. Organizational growth and maturity
  4. Accurate chargeback records
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53. A Configuration Management Database:
  1. Is created by Problem Management
  2. Is used by Problem Management
  3. Stores configuration items (CIs)
  4. Also referred to as the Known Error Database
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54. Configuration Management activities include all of the following except:
  1. Management & Planning
  2. Security
  3. Identification
  4. Reporting
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55. A server upgrade is planned for the weekend. Which Service Transition process below would be used to ensure standardized methods and procedures are used?
  1. IT Service Continuity Management
  2. Continual Service Improvement
  3. Knowledge Management
  4. Change Management
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