Practice Quiz

IT Service Management Foundation Practice Test - Question List

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56. Which of the following changes is pre-approved and does not require an RFC?
  1. Standard Change
  2. Normal Change
  3. Emergency Change
  4. VIP Change
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57. Raised, reason, return, risks, resources, responsible, and relationship are commonly referred to as:
  1. 7 Rs of Change Management
  2. 7 Rs of Service Improvement
  3. Seven Rs of Configuration Management
  4. 5 Rs short of a dozen
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58. What would you refer to if you wanted to measure the effectiveness and efficiency of the Change Management process?
  1. CMDB
  2. CAB
  3. KPIs
  4. EIEIO
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59. A group of authorized changes is referred to as:
  1. Package
  2. Container
  3. Release
  4. Bundle
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60. The underlying concept behind Service Validation and Testing is:
  1. Release Efficiency
  2. Quality Assurance
  3. Business Impact
  4. Requirements Traceability
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