Practice Quiz

IT Service Management Foundation Practice Test - Question List

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96. How many phases are there in the Service Lifecycle:
  1. 4
  2. 5
  3. 6
  4. 4 Required plus 1 Optional
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97. Which ITIL Service Lifecycle phase provides guidance for the design and development of services?
  1. Service Design
  2. Service Strategy
  3. Service Transition
  4. Service Operation
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98. Which phase of the Service Lifecycle is incorporated in all the other phases?
  1. Service Strategy
  2. Service Design
  3. Service Transition
  4. Continual Service Improvement
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99. Which volume of ITIL provides guidance on achieving efficiency in the delivery and support of services?
  1. Service Design
  2. Service Strategy
  3. Service Transition
  4. Service Operation
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100.

What are the four reasons to monitor and measure?

  1. Validate
  2. Direct
  3. Justify
  4. Intervene
  5. All of the Above
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