IT Service Management Foundation Practice Test

Answer: D - Service Operation is the ITIL volume that provides guidance on achieving efficiency in the delivery and support of services.

Key Takeaway: Service Operation is the conduit for achieving strategic objectives as a result of delivering value for customers through service delivery and support. The main goal of Service Operation is to achieve effectiveness and efficiency while maintaining stability and flexibility. The key principle of Service Operation is effective communication, which includes routine operational communications, shift turnover communications, communications during projects, communications related to changes, exceptions, and emergencies, and training resources on new or changed processes and Service Designs.