Practice Quiz

IT Service Management Foundation Practice Test

Category - ITIL

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Which phase of the Service Lifecycle is incorporated in all the other phases?
  1. Service Strategy
  2. Service Design
  3. Service Transition
  4. Continual Service Improvement
Explanation
Answer: D - Continual Service Improvement is the Service Lifecycle phases that is incorporated in all other phases.

Key Takeaway: Continual Service Improvement contains the guidance in how to create and maintain value for customers through improved design, implementation, and operation of services.

Service quality and performance data, knowledge, and information all come together under Continual Service Improvement. Additional guidance is provided on linking improvement outcomes with Service Strategy, Service Design, and Service Transition.
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