Answer: C - The four reasons to monitor and measure within Service Measurement and Reporting are Validate, Direct, Justify, and Intervene.
Key Takeaway: Coordinating the metrics, data collection, and reporting activities of the other processes and functions is the primary goal of Service Measurement and Reporting. The reasons for monitoring and measuring include: validate (is there alignment with the organizational vision and strategy), direct (using facts to drive change), justify (ensure the targets and metrics are correct), and intervene (drive improvements through corrective action).
