IT Service Management Foundation Practice Test

Answer: B - Service Level Management is a process of the Service Design phase of the ITIL Service Model.

Key Takeaway: Service Level Management is focused on ensuring that the agreed upon service levels are delivered for all services by identifying potential service improvements. Service Level Management is constantly analyzing Service Operation data, reporting, evaluating, and ultimately, improving. Service Level Management uses Service Improvement Plans to formally plan the implementation of improvements to processes and services.