IT Service Management Foundation Practice Test

Answer: B - Technical Management is comprised of technical architects and support staff.

Key Takeaway: One or more technical support teams are required to provide Technical Management and support for the customer’s infrastructure. The technical architects and designers are primarily engaged in Service Design while the maintenance and support staff are engaged in Service Operation, together they comprise Technical Management. Technical Management has the goal of ensuring the infrastructure is stable as a result of careful planning, implementation and ongoing operations.