IT Service Management Foundation Practice Test

Answer: A - The performances standards used by IT Operations Management to perform the day-to-day activities to keep the infrastructure operational are defined in Service Design.

Key Takeaway: IT Operations Management role includes maintaining the “status quo”, constantly assessing operations to seek ways to improve services while lowering costs, and ensuring the correct technical resources are engaged quickly to diagnose and resolve any failures. IT Operations Management also provides IT Operations Control (staffing and execution) and Facilities Management (the physical IT environment).