IT Service Management Foundation Practice Test

Answer: C - An Operations Bridge or Network Operations Centre (NOC), and Event Management are all processes managed by IT Operations Control. Although answer B is technically correct because IT Operations Control is a function of IT Operations Management answer C is the BEST answer.

Key Takeaway: IT Operations Control also consists of activities such as console management, job scheduling, backups & restores, and printing. The other function of IT Operations Management is Facilities Management and this consists of activities such as managing data centers, disaster recovery sites, facilities consolidations, and facilities contracts.