Practice Quiz

IT Service Management Foundation Practice Test

Category - ITIL

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Congratulations! You have landed a new job as manager of application development for a major insurance company. You need to get a new laptop for yourself. Where do you find the scope of service offerings within IT?
  1. Service Catalogue
  2. Service Menu
  3. Catalogue of Services
  4. Menu of Services
Explanation
Answer: A - The Service Catalogue provides the scope of services offered by the various groups within IT.

Key Takeaway: Service Catalogues are maintained as part of the Service Catalogue Management process. The Service Catalogue Management process is the single source of information on what services are available and who has the authority to the Service Catalogue. If there were no Service Catalogues then the functions the management of Service Portfolios, Service Level Agreements, and IT budgets would be made more challenging.
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