IT Service Management Foundation Practice Test

Answer: B - Technology Metrics are the type of metrics that are associated with performance and availability of infrastructure components.

Key Takeaway: Technology Metrics are typically designed by the various technology specialists and architects within IT.

The other two types of metrics are Process Metrics and Service Metrics. Process Metrics determine the overall health of a given process by measuring key performance indicators (KPIs) and activity metrics for the service management processes.

Service Metrics are the responsibility of the Service Level Managers and Service Owners and defines the results of the end-to-end service by taking into consideration component metrics.