IT Service Management Foundation Practice Test

Answer: B - “A set of specialized organizational capabilities for providing value to customers in the form of services” is the official definition of IT Service Management.

Key Takeaway: There are many other definitions for ITSM but in essence they all include a component for the description of services required to deliver and support IT services in support of technology or products required by the business. It also includes a description of roles and responsibilities for the people involved and provides a means to manage external suppliers or partners. Regardless, all of these factors are constantly adjusting along with the needs of the customer.