Practice Quiz

IT Service Management Foundation Practice Test

Category - ITIL

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ITIL stands for the Information Technology Infrastructure Library. Which are the five volumes that comprise ITIL?
  1. Service Strategy, Service Catalog Management, Service Transition, Service Operation, & Continual Service Improvement
  2. Service Strategy, Service Design, Service Transition, Service Operation, & Service Continuity Management
  3. Service Strategy, Service Design, Service Transition, Service Security, & Continual Service Improvement
  4. Service Strategy, Service Design, Service Transition, Service Operation, & Continual Service Improvement
Explanation
Answer: D - Service Strategy, Service Design, Service Transition, Service Operation, & Continual Service Improvement comprise the five volumes within the library.

Key Takeaway: The five volumes that comprise ITIL are just one of several sources that clients should use to establish best practices for IT services. ITIL should be used hand-in-hand with other frameworks such as COBIT and the CMMI, as well as established standards such as ISO 20000 and BS 15000.
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