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IT Service Management Foundation Practice Test

Category - ITIL

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A Configuration Management Database:

Is created by Problem Management
Is used by Problem Management
Stores configuration items (CIs)
Also referred to as the Known Error Database

Explanation

Answer: C - A Configuration Management Database stores configuration items (CIs).

Key Takeaway: The CMDB also shows the relationship between CIs as well as provides a logical model of the IT infrastructure. Configuration Items can include software, documentation, and attributes of the CIs such as the amount of disk space on a computer. Items that are not controlled by Change Management wouldn’t normally go into the CMDB.

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IT Service Management Foundation Practice Test

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IT Service Management Foundation Practice Test

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