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IT Service Management Foundation Practice Test

Category - ITIL

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Effective and efficient delivery and support of IT Services is a function of:

Service Strategy
Service Operation
Service Transition
Continual Service Improvement

Explanation

Answer: B - Effective and efficient delivery and support of IT Services is a function of Service Operation.

Key Takeaway: The success if Service Operation is hinged on the coordination and execution of the various activities and processes that must be delivered to meet the service level agreements. An important aspect of Service Operation is to manage any conflicts between the current operational status and the future changes and priorities.

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IT Service Management Foundation Practice Test

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IT Service Management Foundation Practice Test

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