Practice Quiz

IT Service Management Foundation Practice Test

Category - ITIL

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Which of the following processes is not included in the Service Strategy lifecycle phase?
  1. Demand Management
  2. Service Portfolio Management
  3. Package Delivery Management
  4. Financial Management
Explanation
Answer: C - Demand Management, Service Portfolio Management, and Financial Management comprise the Service Strategy lifecycle phase. Package Delivery Management is not a valid ITIL term.

Key Takeaway: Demand Management, Service Portfolio Management, and Financial Management together are used to facilitate a customer’s value realization of the services being provided to customers. Collectively the information can be used to drive IT investment decisions.
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