IT Service Management Foundation Practice Test

Answer: A - The system that contains the entire set of repositories used to manage knowledge and information is called the Service Knowledge Management System (SKMS).

Key Takeaway: The SKMS is a set of tools and databases that are used to manage knowledge and information. The SKMS stores, manages, updates, and presents all information that a service provider needs to manage the full lifecycle of services. It contains the Configuration Management System (CMS) information and the Configuration Management Databases (CMDB) data.