IT Service Management Foundation Practice Test

Answer: C - Organizational growth and maturity is a benefit of using a Knowledge Management System.

Key Takeaway: The additional benefits and organization can expect to realize are greater reuse and more effective use of resources. As with most system implementations there are challenges expected including trying to get users to use the system, having adequate time to enter information into the system, keeping the information current, and ensuring it is flexible and scalable to meets the current and future needs of the organization.