IT Service Management Foundation Practice Test

Answer: D - Supplier Capacity Management is not a sub-process of Capacity Management. Supplier Capacity Management is not a valid ITIL term.

Key Takeaway: The three sub-processes of Capacity Management are Business Capacity Management (ensures capacity meets future business needs), Service Capacity Management (manages on-going service delivery per SLAs), and Component Capacity Management (manages the individual components of the IT infrastructure. All three of these sub-processes consolidate information and feed it into both Service Level Management and Financial Management.