IT Service Management Foundation Practice Test

Answer: A - Event Management is at the core of Operational Monitoring Control.

Key Takeaway: Event Management is tasked with detecting events, understanding them, and defining the appropriate method to control it. Event Management detects and communicates operational information in addition to warnings and exceptions so this information can be fed into reporting. The information from Event Management may also be used to automate routine processing, assist with demand balancing, and across the infrastructure to improve performance.