IT Service Management Foundation Practice Test

Answer: A - Supplier Service Improvement Plans are used to document improvement plans agreed to between service providers and suppliers.

Key Takeaway: Supplier Survey Reports are used to collect feedback from anyone who works directly with suppliers on a day-to-day basis so the information can be reviewed to ensure the services are of the quality agreed to. Supplier and Contract Performance Reports are primarily used as in reviews with suppliers when discussing contracts and quality of service.