IT Service Management Foundation Practice Test

Answer: A - Service Transition is the lifecycle phase that is focused on the period between Service Design and Service Operation.

Key Takeaway: This is an important phase because it any functional or technical errors that slip through will have a much greater impact to the infrastructure and/or customer. As result, there will normally be a much higher cost associated with fixing the problem once it is in operation. Service Transition also ensures that any new or changed services meet the customer’s requirements, works to reduce differences in actual versus forecast costs, and builds, tests, and implements releases into operation with minimal impact to the organization.