IT Service Management Foundation Practice Test

Answer: B - A Pilot is not an appropriate option for releasing a new service into production in accordance with the release and deployment process.

Key Takeaway: A Pilot is a state for a service after it is first deployed and prior to a rollout. Valid release deployment options include Big Bang (all users at once), Phased (some now, some later), Push (deployed locally then out to other locations), Pull (made available from a centralized locations where users can access as needed), Automated (use of technology to deploy), and Manual (manual steps to distributing the release).