IT Service Management Foundation Practice Test

Answer: D - An outsourcer is considered an External Service Provider.

Key Takeaway: An External Service Provider is focused on providing IT services to external customers. Contrast that role to an Internal Service Provider that is contained within a particular business unit and a Shared Service Provider that provides shared IT services to more than one business unit. An Internal Service Provider delivers a service that provides the business unit a competitive advantage whereas a Shared Service Provider is focused on supporting an effective and efficient business processes.