IT Service Management Foundation Practice Test

Answer: A - A Process Owner is responsible for ensuring the process fits the desired purpose.

Key Takeaway: Not only is the Process Owner responsible for the process, they are accountable for the outputs of the process. The Process Owner differs from the Service Owner in that the Service Owner is held responsible and accountable for the actual delivery of the IT Service. The Service Owner is also responsible for ensuring that the process is continually improving and changes to the process is managed effectively. There may be one or more Process Managers responsible for the operational aspects of a process. The Process Managers report into the Process Owner.