Practice Quiz

IT Service Management Foundation Practice Test

Category - ITIL

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A Service Package contains all of the following except:
  1. Service Level Packages
  2. Core Services Package
  3. Supporting Services Package
  4. Service Strategy Packages
Explanation
Answer: D - A Service Package contains the Core Services Package, any Supporting Services Packages, and the Service Level Packages. Service Strategy Packages is not a valid ITIL term.

Key Takeaway: The Service Package is the detailed description of the collection of services available for delivery to customers. The Core Services Package is the heart of the service, Supporting Services Packages help differentiate the Core Services, and Service Level Packages define the Service Utility and Service Warranty.
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