IT Service Management Foundation Practice Test

Answer: B - Core services deliver the basic outcomes desired by customers.

Key Takeaway: There two service types: core and supporting. Core services represent the value that the customer needs or wants and for which they are willing to pay a fee. These can be contrasted to support services, which enable or enhance the value of the service. Enabling services include those basic factors that allow a provider to deliver the service whereas enhancing services are the factors that differentiate the service and lead to excitement.