IT Service Management Foundation Practice Test

Answer: B - A benefit of Continual Service Improvement is an increased Return on Investment (ROI).

Key Takeaway: In addition to an increased ROI, Continual Service Improvement can lead to increased market growth, gaining a competitive advantage over competition, and an increased Value on Investment (VOI). A ROI is identified by the difference between savings achieved and the cost spent to realize the savings; typically represented in a percentage. A VOI is the additional value resulting from the creation of benefits. A Return on Investment is a component of Value on Investment.