Practice Quiz

IT Service Management Foundation Practice Test

Category - ITIL

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Who is responsible for making sure that the process meets the needs of its purpose and that it produces the right outcomes?
  1. Process owner
  2. Process manager
  3. Process architect
  4. The person in the cubicle next to me
Explanation
Answer: A - The process owner is responsible for making sure that the process meets the needs of its purpose and that it produces the right outcomes.

Key Takeaway: Although answer D could be correct in your particular office setting the answer we are looking for is A. The process owner should not be confused with the process manager who is responsible for the day-to-day management operations of the process. Process architect is not a valid ITIL term.
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