IT Service Management Foundation Practice Test

Answer: A - A Standard Change is pre-approved and does not require a Request for Change (RFC).

Key Takeaway: A Standard Change is a low risk change that is common (e.g. a new employee’s laptop), which is typically captured as a Service Request. A Normal Change is one that follows all the steps of the process and is assessed by the Change Advisory Board (CAB). An Emergency Change is one that needs to be implemented urgently; however, there is still a process to handle this type of request.