IT Service Management Foundation Practice Test

Answer: A - A baseline is a point of reference for comparison.

Key Takeaway: Baselines are important because the document the agreed upon starting point within an organization for which future comparisons will occur. They can be used as a starting point against which to measure future improvement initiatives, a way to measure the performance over time, and, in the case of a Configuration Management baseline, can be used as a restore point by acting as a last-known good configuration.