IT Service Management Foundation Practice Test

Answer: A - Responsiveness is the counter balance to Stability when balancing Service Operation.

Key Takeaway: Service Operation has to understand that business needs are constantly changing and if there is too much focus on Responsiveness IT may make too many changes that lead to infrastructure instability. Stability is of importance but with too much focus on it will lead to a reluctance to adopt needed changes. As a result, this is a balancing act. Other factors that have to be balanced are Internal IT View vs. External IT View, Cost of Service vs. Quality of Service, and being Reactive vs. Proactive.