IT Service Management Foundation Practice Test

Answer: A - The four phases of the Deming Cycle are Plan, Do, Check, Act.

Key Takeaway: Plan, Do, Check, Act (PDCA) was introduced by Edward Deming, an American statistician. Deming is best known for his post-World War II work in Japan where he worked closely with executive managers on how to improve product quality. Deming is frequently considered a key factor for Japan’s reputation today as a high-quality producer of products.