IT Service Management Foundation Practice Test

Answer: D - An event is a change of a CIs state that holds importance with IT management.

Key Takeaway: The event may be something as simple as the completion of a batch processing job completed successfully, that a backup failed, or a situation that warrants closer monitoring. An event differs from an alert (a threshold warning) and a trigger (a response to an event may be needed). Events can be monitored automatically so detection by staff is simplified.