IT Service Management Foundation Practice Test

Answer: B - The underlying concept behind Service Validation and Testing is Quality Assurance.

Key Takeaway: Service Validation and Testing ensures that the implementation of releases will result in new or changed services that meet the customer’s requirements. This is a crucial function within Service Management and without an effective means to validate and test it results in inefficient processes. Inefficient Service Validation and Testing result in incidents, unused services, higher costs, problems, and more demand for Service Desk help.