IT Service Management Foundation Practice Test

Answer: B - The categories of a Service Portfolio are Service Pipeline, Service Catalogue, and Retired Services.

Key Takeaway: Before an IT organization can assign a cost for its services it has to establish a value for those services. Service Warranty, how well the positive impact is delivered, and Service Utility, the service’s positive impact on the business operations, together enable the organization to establish a price for the service. The Service Pipeline (proposed and planned services), the Service Catalogue (active services), and Retired Services (no longer available) together make up the Service Portfolio. As expected, this information may come from different places within the organization so it’s important to carefully manage and control this information.