Practice Quiz

IT Service Management Foundation Practice Test

Category - ITIL

Start a Study Session Sign up for Question of the Day
Why would an organization use Service Portfolio Management?
  1. To reduce the number of RFCs
  2. To help define the value IT services provide to the business
  3. To clarify supplier contract provisions
  4. Service Portfolio Management is not a valid ITIL process
Explanation
Answer: B - An organization would use Service Portfolio Management to help define the value IT services provide to the business.

Key Takeaway: Service Portfolio Management defines the reasons why (value) a customer would buy the services, why they should be procured for their group, how pricing for the services are defined, and how resources are aligned to meet the demands of the services. Depending on the customers it has, it is possible for a service provider to have multiple Service Portfolios.
Previous Next
Was this helpful? Upvote!
Login to contribute your own answer or details
Start a Study Session Sign up for Question of the Day

Top questions

Related questions

Most popular on PracticeQuiz