Practice Quiz

IT Service Management Foundation Practice Test

Category - ITIL

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What role does the CIO play in Service Portfolio Management when refreshing the portfolio?
  1. Approves new team structure
  2. Defines scope
  3. Monitor, measure, reassess, and rebalance investments
  4. Approves RACI
Explanation
Answer: C - The CIO monitors, reassess, and rebalances the investments when refreshing the portfolio.

Key Takeaway: Refreshing the portfolio serves to ensure there is balance between the amount of investment and the cost for those investments. A refresh process is generally continuous but can also be triggered by other events such as mergers and acquisitions, changes in the competitive landscape, changes in internal or external legal, compliance, or legislative demands.
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